Privacy Policy

Introduction

Welcome to Huddled Hub. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our client record management system.

Information We Collect

We collect several types of information to provide and improve our services:

Account Information

• Name and email address
• Organization details
• Password (encrypted)
• Billing information

Client Data

• Client records you create and manage
• Files and documents you upload
• Notes and communications
• Custom fields and metadata

Usage Information

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and feature interactions
• Performance and diagnostic data

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process your transactions and manage your account
• To communicate with you about updates, security alerts, and support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations
• To analyze usage patterns and improve user experience

Data Security

We take the security of your data seriously and implement industry-standard security measures:

• 256-bit encryption for data at rest and in transit
• Secure, redundant data centers with 24/7 monitoring
• Role-based access controls
• Regular security training for our team

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent: When you authorize us to share information
• Service providers: With trusted third-party vendors who help us operate our services (e.g., hosting, payment processing)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Data portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain types of processing

To exercise these rights, please contact us at support@huddledhub.com.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our services
• Improve performance and security

You can control cookies through your browser settings, but disabling them may affect your ability to use certain features.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws, including GDPR.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: